![]() If you do not have admin privileges for the computer on which you installed Creative Cloud, you will currently not be able to install specific applications such as Acrobat Reader or the required fonts for those applications because those installations require admin credentials. To cancel your personal subscription, follow these instructions from Adobe. If you have never installed Creative Cloud, you can skip to the next section.Ĭlick the Creative Cloud icon to open your current version of Creative CloudĬlick Sign In, and follow from Step 3 in the "Install" section below If you already have Adobe Creative Cloud installed and would like to switch to the Brown version, you must sign out of the trial or personal version and then sign into your Brown account. Once logged in, you can then install your software. You will then be redirected to a Brown login. You will first plugin your Brown email address and sign in. If you get an error that the installer cannot run from a network folder, move it to a location on your hard drive like C:\users\, and re-run, rather than execute from a redirected/network folder.Īctivating the application is similar to when authenticating to download it. Save and/or Run the file and follow through onscreen prompts to complete installation. You will start downloading the software or you will get prompted to save the setup file: CreativeCloudInstaller You may not see this prompt if you've recently signed in with your Brown username. You will be asked to sign in with your Brown username and password. Type in your Brown email address on the top line, leave the password blank, and click Sign In. You can view and manage your activated devices here and also reference the Troubleshooting section of this article. You also cannot run the software on both devices at the same time. You can only activate Creative Cloud on two devices at the same time one will need to be deauthorized before activating it on a third. You can visit Adobe's System Requirements Page to check if your computer can run any of the software included with Creative Cloud suite. If you experience issues with activating the Creative Cloud software, even after reinstalling, review the Troubleshooting section of this article. If you've installed previous Brown versions of Adobe, you should uninstall the Adobe software and run this License Removal Tool. There have been known issues where previously installed Adobe software prevent Creative Cloud from activating correctly. If you are ineligible for this software, you can review this KB article about getting a discounted version.Īny Adobe software already installed on your device should be removed before installing Adobe Creative Cloud. Troubleshoot Creative Cloud activation errorsĭid you ever wonder the number of computers you could utilize your Adobe Creative Cloud membership on? If so, then please see On how many computers can I use my Creative Cloud subscription on.The Creative Cloud software will only function for Brown-paid faculty, staff, and active students. ![]() Creative Cloud "Activation limit reach" or "Sign-in failed" error.Activation and deactivation troubleshooting.Activation limit reach or Sign-in Failed error.If you are encountering errors during the activation process then see the following documents: Have you lost access to your previous computer?.Is the app installed on too many computers?.If you are using perpetual Adobe software licenses or you have a Creative Cloud membership you can find answers to several common questions below:Īctivation and deactivation troubleshooting, answers several common questions regarding the activation process. This process verifies that the Adobe software licensing utilized is valid. When you install your purchased/subscribed Adobe software, an activation process occurs.
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